INSOR Russia: Institute of Contemporary Development
Updated April 18, 2019

Roundtable on “Provision of State Services on the Basis of Departmental and Regional Call Processing Centers”

May 20, 2010

The Institute of Contemporary Development hosted a roundtable discussion entitled “Provision of state services on the basis of departmental and regional call processing centers. Current status and development prospects.”

The event was organized by the Institute of Contemporary Development, the Institute of the Information Society and the expert group of the Presidential Council for the Development of the Information Society in Russia.

Among the key discussed topics were regional experience with handling hotlines for the population's inquiries, and integration of telephone/computer technologies and the state infrastructure of information and communication technologies.